Dispatch & Delivery

Dispatch

We aim to dispatch all orders within 2 working days, although there may be a slight delay during exceptionally busy periods including our seasonal sales. Estimated delivery times should be used as a guide only and start from the day of dispatch.

Our Delivery Partner

We ship all our deliveries via DHL on a tracked service, and a signature is required for delivery. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. In some areas, On Demand Delivery (ODD) allows you to reschedule a delivery and/or remove the signature requirement. To use ODD you require your tracking (shipment waybill) number.

International Delivery

Enjoy complimentary delivery within the EU on orders over €250
Delivery on orders under €250: €25

Bespoke Delivery

Bespoke dispatch dates are shown on the individual product page and delivery timeframes found here. Please note lead times begin once the bespoke design is confirmed and order processed. Lead times shown on our website are for guide purposes only and not intended as confirmation of delivery date. Please consider local public holidays or delivery restrictions that may impact your delivery time.

Fulfilment locations 

Our orders are fulfilled from a number of locations within the UK and Italy. DHL may reference the name Kostelia when our orders are sent from our Italian warehouse.

Tracking

Once your order has been dispatched you will receive a unique tracking link via DHL in order that you can follow the progress of your delivery until it arrives with you.

Taxes & Duties

We provide a delivery duty paid (DDP) service to countries within the EU, this means all relevant local taxes, duties and customs will be included in your order total -- itemised separately.

Customs Charges

We provide a DDP service to the EU, this means all customs charges are included in the price of your order and no additional charges should be applicable. If you are contact about customs charges once the parcel is on it's way, please do not pay and instead contact us immediately.

Shipping Restrictions

Due to international trading agreements and regulations, we must adhere to some specific shipping restrictions and therefore some items may not ship to your country. For shipping restrictions, please check the product page under the description.

PO Boxes

Please note we are unfortunately unable to ship to PO boxes.

Countries covered by DDP service:

Algeria Andora Argentina Australia
Bahrain Bangladesh Belarus Bolivia
Bosnia-Herzegovina Botswana Brazil Brunei
Burundi Cambodia Canada Chile
China Colombia Costa Rica Croatia
Dominican Republic Ecuador Egypt El Salvador
French Guayana Guadeloupe Guatemala Guernsey
Honduras Hong Kong Iceland Indonesia
Iran Isle of Man Israel Japan
Jersey Jordan  Kazakhstan Kenya
Kuwait Laos Lesotho Liechtenstein
Macau Malaysia Maldives Martinique
Mayotte Mexico Monaco Morocco
Myanmar Namibia New Zealand Nicaragua
Nigeria Norway Oman Pakistan
Panama Paraguay Peru Philipines
Puerto Rico Qatar Reunion Saint Martin
San Marino Saudi Arabia Serbia Singapore
South Africa South Korea Sri Lanka St Kitts & Nevis
Swaziland Switzerland Taiwan Tanzania
Thailand Turkey Uganda Ukraine
United Arab Emirates Uruguay USA Venezuela
Vietnam