Universal Bag Delivery 

All orders will be shipped on a DAP (Delivered at Place) service. Please note you will be responsible for any additional charges at customs, including VAT and import taxes.

Your order will be shipped from the UK with DPD who will send you a copy of your tracking. Please allow 5-15 working days for delivery

We’ve worked with our shipping partners to arrange the fastest delivery possible, but we’re expecting high demand so if you don’t receive your order as quickly as you’d like, we apologise and promise it’ll be worth the wait.

Please note that our Universal Bags have a set price and are excluded from free delivery promos.

Dispatch

We aim to dispatch all orders within 2 working days, although there may be a slight delay during exceptionally busy periods including our seasonal sales. Estimated delivery times should be used as a guide only and start from the day of dispatch.

Our Delivery Partner

We ship all our deliveries via DHL on a tracked service, and a signature is required for delivery. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. In some areas, On Demand Delivery (ODD) allows you to reschedule a delivery and/or remove the signature requirement. To use ODD you require your tracking (shipment waybill) number.

International Delivery

Enjoy complimentary delivery within the EU on orders over €250*

Delivery on orders under €250: €25

*Excluding delivery of the Short Haul Suitcase, which is €55.

Fulfilment locations 

Our orders are fulfilled from a number of locations within the UK and Italy. DHL may reference the name Kostelia when our orders are sent from our Italian warehouse.

Tracking

Once your order has been dispatched you will receive a unique tracking link via DHL in order that you can follow the progress of your delivery until it arrives with you.

Taxes & Duties

We provide a delivery duty paid (DDP) service to countries within the EU, this means all relevant local taxes, duties and customs will be included in your order total -- itemised separately.

Customs Charges

We provide a DDP service to the EU, this means all customs charges are included in the price of your order and no additional charges should be applicable. If you are contact about customs charges once the parcel is on it's way, please do not pay and instead contact us immediately.

Shipping Restrictions

Due to international trading agreements and regulations, we must adhere to some specific shipping restrictions and therefore some items may not ship to your country. For shipping restrictions, please check the product page under the description.

PO Boxes

Please note we are unfortunately unable to ship to PO boxes.

Countries covered by DDP service:

Algeria	Andora	Argentina	Australia
Bahrain	Bangladesh	Belarus	Bolivia
Bosnia-Herzegovina	Botswana	Brazil	Brunei
Burundi	Cambodia	Canada	Chile
China	Colombia	Costa Rica	Croatia
Dominican Republic	Ecuador	Egypt	El Salvador
French Guayana	Guadeloupe	Guatemala	Guernsey
Honduras	Hong Kong	Iceland	Indonesia
Iran	Isle of Man	Israel	Japan
Jersey	Jordan	Lesotho	Kenya
Kuwait	Laos	Maldives	Liechtenstein
Macau	Malaysia	Monaco	Martinique
Mayotte	Mexico	New Zealand	Morocco
Myanmar	Namibia	Oman	Nicaragua
Nigeria	Norway	Peru	Pakistan
Panama	Paraguay	Reunion	Philipines
Puerto Rico	Qatar	Serbia	Saint Martin
San Marino	Saudi Arabia	Sri Lanka	Singapore
South Africa	South Korea	Taiwan	St Kitts & Nevis
Swaziland	Switzerland	Uganda	Tanzania
Thailand	Turkey	USA	Ukraine
United Arab Emirates	Uruguay		Venezuela
Vietnam