Please see below the order deadline for Christmas:

To receive your gifts in time for Christmas, please ensure you order before midnight on Tuesday, 17th December for international and UK delivery.

Dispatch

We aim to dispatch all orders within 2 working days, although there may be a slight delay during exceptionally busy periods including our seasonal sales. Estimated delivery times should be used as a guide only and start from the day of dispatch.

Our Delivery Partner

We ship all our deliveries via DHL on a tracked service, and a signature is required for delivery. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. In some areas, On Demand Delivery (ODD) allows you to reschedule a delivery and/or remove the signature requirement. To use ODD you require your tracking (shipment waybill) number.

International Delivery

Enjoy complimentary delivery within the EU on orders over €250*

Delivery on orders under €250: €25

*Excluding delivery of the Short Haul Suitcase, which is €55.

 

Bespoke Delivery & Christmas Deadlines 2024

Bespoke dispatch dates are shown on the individual product page and delivery timeframes found here. Please note lead times begin once the bespoke design is confirmed and order processed. Lead times shown on our website are for guide purposes only and not intended as confirmation of delivery date. Please consider local public holidays or delivery restrictions that may impact your delivery time.

Please see below order deadlines for Christmas delivery:

• Be-a-Bag - Tuesday 12th November
• Waltons, Maud, Albums – Sunday 24th November
• Tennis Balls – Wednesday 4th December
• Embossing + Photo Panels – Sunday 8th December

Fulfilment locations 

Our orders are fulfilled from a number of locations within the UK and Italy. DHL may reference the name Kostelia when our orders are sent from our Italian warehouse.

Tracking

Once your order has been dispatched you will receive a unique tracking link via DHL in order that you can follow the progress of your delivery until it arrives with you.

Taxes & Duties

We provide a delivery duty paid (DDP) service to countries within the EU, this means all relevant local taxes, duties and customs will be included in your order total -- itemised separately.

Customs Charges

We provide a DDP service to the EU, this means all customs charges are included in the price of your order and no additional charges should be applicable. If you are contact about customs charges once the parcel is on it's way, please do not pay and instead contact us immediately.

Shipping Restrictions

Due to international trading agreements and regulations, we must adhere to some specific shipping restrictions and therefore some items may not ship to your country. For shipping restrictions, please check the product page under the description.

PO Boxes

Please note we are unfortunately unable to ship to PO boxes.

Countries covered by DDP service:

Algeria	Andora	Argentina	Australia
Bahrain	Bangladesh	Belarus	Bolivia
Bosnia-Herzegovina	Botswana	Brazil	Brunei
Burundi	Cambodia	Canada	Chile
China	Colombia	Costa Rica	Croatia
Dominican Republic	Ecuador	Egypt	El Salvador
French Guayana	Guadeloupe	Guatemala	Guernsey
Honduras	Hong Kong	Iceland	Indonesia
Iran	Isle of Man	Israel	Japan
Jersey	Jordan	Kazakhstan	Kenya
Kuwait	Laos	Lesotho	Liechtenstein
Macau	Malaysia	Maldives	Martinique
Mayotte	Mexico	Monaco	Morocco
Myanmar	Namibia	New Zealand	Nicaragua
Nigeria	Norway	Oman	Pakistan
Panama	Paraguay	Peru	Philipines
Puerto Rico	Qatar	Reunion	Saint Martin
San Marino	Saudi Arabia	Serbia	Singapore
South Africa	South Korea	Sri Lanka	St Kitts & Nevis
Swaziland	Switzerland	Taiwan	Tanzania
Thailand	Turkey	Uganda	Ukraine
United Arab Emirates	Uruguay	USA	Venezuela
Vietnam