We accept the following payment methods - Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Google Pay, Apple Pay and Paypal.
Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain your order number and full details of your order. We suggest you create an account when you order so that you can easily review previous orders, enjoy speedy checkout and save favourite pieces to your wish list.
We aim to dispatch all orders within 2 working days, but during exceptionally busy periods such as our seasonal sale there may be a short delay.
Some items on our website are available on a pre-order basis, allowing you to reserve our most popular styles. These items are not immediately available, and an estimated delivery time will be provided at checkout. If the item becomes available before this time, it will be dispatched to you. Please note that payment is taken when you place your order.
If a piece you love is out of stock online then please contact our Customer Services team on +44 20 7501 0168 between 10am and 5.30pm (UK time) Monday to Friday and we will try to source the item from one of our stores. Alternatively, please email firstname.lastname@example.org with details of your request and we will be in touch as soon as possible.
Customers may only shop from their home site. If you are ordering for delivery in the US, you must order in USD from our US site. If you are ordering for delivery in the EU, you must order in Euros from our EU site. If you are ordering for delivery in Japan, you must order in Yen from our Japanese site. For all other delivery destinations, you must order in GBP from our global site.
If a product is online, but showing as out of stock, our customer service team may be able to help advise on store stock or restocking information. If an item is not showing on the website, we are unable to provide further information.
All of our products, excluding our Canvas Totes, come with a signature protective dust bag or presentation box.
We reserve the right to amend the price of our products throughout the year, including those already on sale. We are unable to adjust the price of items already purchased.
Our full online bespoke service is coming soon.
Currently, selected Bespoke designs are available to personalise online -- simply click the Bespoke button on the product page and these pieces will link to a Bespoke tool to complete your personalisation, the additional Bespoke charges will be added to the cost of your item, and you may check out as normal.
If the Bespoke tool is unavailable, please click 'personalise' then click 'add to bag' on the pop up. Our bespoke team will be in touch within one working day to confirm personalisation options and take additional payment for these. Please get in touch if you would like to discuss personalisation options in advance of ordering. For prices and lead times, please click here.
You will be emailed when the product is available to purchase. Everyone who has added their name to the waiting list will be notified via email at the same time, so for very popular items, they may sell out quickly once the notification is sent. If an item sells out again, you will need to re-join the waiting list to be notified of the next restock. Please note, no payment will be taken to join the waiting list.
DHL express is our chosen carrier. A signature is required for delivery, but DHL offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to reschedule delivery for another day or remove the signature requirement, ODD makes it easy.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site – all you need is your tracking (shipment waybill) number.
Pieces are shipped from our warehouse in Italy or from our UK stores. If you order multiple items, they may come from separate locations.
An Anya Hindmarch branded bag (please note, one per order) and a dust bag if applicable to the item. Fragile items may arrive with recycled corrugated paper for protection. IAAPB arrives in branded paper. Please note, where possible we aim to minimise wrapping as part of our efforts to continually address and improve our impact on the planet.
Yes, simply click ‘add gift message’ in your cart, then when you are taken to the checkout page you will have a further option 'is this a gift’ – please tick yes and you will be able to add a gift message and prices will be removed from the invoice.
Please contact Customer Service with your order number and a photo. Items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
Please contact Customer Service with your order number and a photo.
Unfortunately, we are unable to apply a discount code after you've placed an online order and payment has been taken.
Please contact Customer Service as soon as possible. We will only be able to cancel the order before it has been packed at our warehouse. If it is too late to cancel and the item arrives with you, you will need to follow our returns process to return the order to us for a refund.
On rare occasions, we may need to cancel your order. In this instance, you'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
Please contact our Customer Service team and we will attempt to stop your order from shipping. We can then send you a Template to fill out with your personalisation choices and a link to pay. If we cannot stop your order in time, you can send it back to us or visit our Bespoke store before using it and we can discuss your personalisation options.
If you received your Bespoke item within the last 14 days and it has not been used, we can help you add personalisation. Please contact Customer Service to arrange this. If you have had your item any longer than this, or it has already been used, we are unfortunately unable to add personalisation.
Unfortunately, we are not able to guarantee completion of a Bespoke order before its due date, especially during busy times of year. Please contact our Customer Service team to discuss before ordering for advice.
Online orders cannot currently be collected from store. Please contact our Customer Service team who will be able to advise if the item you wish to order is available in any of our stores. If the item is available in store, you can place an order through our stores over the phone or in person instead.
When you first subscribe to our mailing list, you'll either have the option to use your code right away or receive it via email moments later. The code can be entered into the box labelled 'gift card or discount code' and can be found at stage two of checkout. On mobile, you must 'view order summary' to see the box. This code must then be entered at checkout before you complete the purchase.
Unfortunately, it is not possible to combine orders or add items to an existing order. Please follow the usual process to place a new order.
Most of our online orders are picked and shipped from our warehouse in Italy, however, certain products are only available in our stores. Therefore, you may receive separate deliveries. Rest assured that our standard delivery timeframes still apply and there are no extra charges for additional shipments.